Most business operations are part of one or more supply chains (also sometimes referred to as value chains). Dependent upon your position in the chain, you are likely to have a chain that operates in two directions: • Customers, who may also have customers of their own – known as the ‘downstream’ chain • Suppliers of goods and services who will also have suppliers – known as the ‘ upstream’ chain Each link in the chain potentially adds both cost and value as goods and services are transformed. Increasing the value added and reducing the costs in order to achieve customer satisfaction are the main objectives of Supply Chain Management.
Guide to Supply Chain Management
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