Despite the undoubted benefits that can be achieved through properly managing customer relationships, it is a sad fact that most Customer Relationship Management (CRM) projects fail to deliver the desired outcomes. The statistics (from large consultancies such as Forrester, Gartner, Butler Group and AMR Research) all indicate failure rates in the range of 30 to 50% so should you even bother?
Speaking with most business owners and managers in the past year through the Superfast Business programme, we’ve been struck by how many people regard digital technologies as a disruption (often negative) in their business.
Many people in business will know about Stephen Covey’s seminal work “The 7 Habits of Highly Effective Leaders” (1. be proactive, 2. begin with the end in mind, 3. first-things-first, 4. think win-win, 5. understand first then be understood, 6. synergize, 7. sharpen the saw)
The emergence of the Massive Open Online Course – or MOOC – over the last few years has greatly widened access to diverse educational resources for anyone with a broadband internet connection. Can MOOCs help small businesses broaden and update their skills base?
We are looking for a Delivery / Project Coordinator on a full time contract to the End of March 2015, based in our Plymouth HQ. We are a leading provider of high quality enterprise and knowledge services in the South West.
Innovation is simply finding new and better ways of doing things, but it is most frequently associated with hi-tech companies like Apple and Google and the invention of new products or services. There are, however, many ways in which a company can innovate and this blog looks at the topic in a broader sense.
Faster broadband connections are not just enabling businesses to improve their processes and operations – they are making the web experience much richer for customers too. Optimising your web presence is therefore essential if you are to keep existing, and reach new customers