Blog: The Digital Collaboration Journey

Where once digital collaboration might have meant little more than copying people into emails or a dependency on complex, enterprise IT systems, it's now more likely to incorporate a number of different apps and platforms. The explosion in these tools has led to an incredible range of formats and approaches, but how do we pull together what we need in order to achieve our collaboration goals?

Tags: collaboration Blog Simon Gough business support Superfast Business superfast broadband Digital technology

Blog: Moving your business to the cloud

If, like me, you run a small business then you probably don’t have a dedicated IT department or racks of computer hardware in multiple data centres around the globe. But, even without vast resources, human or capital, you can still make use of IT systems and services on a par with those used by large organisations, and all you need is a decent internet connection and some run-of-the-mill devices to connect to them. This is possible thanks to cloud computing, which is fast becoming the de facto standard method for delivering and receiving IT services. But what is cloud computing?

Tags: cloud superfast broadband business support Cloud Computing SaaS PaaS

Blog: From CRM to CXM

Customer Relationship Management or CRM has been used in a business to manage customer interactions for some time now. CRM is a model for managing a company’s interactions with current and potential future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service and technical support in to one easy to understand programme.

Tags: Kate Doodson Cosmic IT CRM CRX managing your customers

Blog: Collaborative Consumption and the Business Impact

Collaborative Consumption, or The Sharing Economy, is nothing new. But new online platforms have made it easier and faster to facilitate peer-to-peer exchanges. The overall effect is an increasing value being placed on the more efficient use of resources, and the promotion of access over ownership.

So what’s this all about and what does it mean for businesses?

The rise of Collaborative Consumption

Tags: Blog Phillippa Rose Redfront collaboration

Blog: The Connected Business

The expansion of technology over the past few decades has had a lasting impact on businesses and how they are now run. Where before, diaries and schedules were kept on paper and in Filofaxes, we now carry them around on our phones in our pockets from meeting to meeting. They sync seamlessly with our laptops and tablets without us even having to tell them to do so; so whenever we log in to one of our devices, they’re up-to-date and they all know what the other one is doing but more importantly, what we should be doing.

Tags: Blog Kate Doodson Cosmic IT The Connected Business business support Advice IT Digital

Blog: Service Prototyping, Agile Methodology and Lean

Launching new services and products can be a time-consuming, expensive business. What’s worse, traditional methods, involving extensive research, planning and development might actually deliver an end result with no future in the marketplace.

To understand why this might be the case it’s worth looking at the environment most businesses are operating in and highlighting some of the key trends.

Change, complexity and individuality

Tags: Blog produce development business development Simon Gough Redfront

Blog: A life in the clouds

Whilst it is true that some people simply cannot divorce themselves from the workplace because of the type of work they do, high speed connections to the internet, such as superfast broadband and 4G, are enabling the majority of us to do business remotely with ease. Of course this freedom is a major change for most workers and needs to be managed carefully to maximise the benefits and avoid any obvious pitfalls.

Infrastructure

Tags: Blog Jon Anderson cloud Digital technology

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