Get buy-in and involvement from the top team
Unless the top team is seen to be involved, your chances of buy-in at lower levels and, hence, success are greatly diminished.
Allow enough time for quality analysis of the current position
Rushing into solutions before you understand the issues can be costly.
The needs of the business are paramount
Satisfy those needs simply and effectively. Don’t use technology where it is not needed.
Spread your net widely whilst seeking solutions
Going outside the business for reviews and recommendations of approaches can extend both time and knowledge, and enable you to make the right decisions for your business.
Use external consultants wisely
Ensure that you manage their time and scope, and that you listen to and consider their recommendations.
Understand the likely impact of new systems
And ensure you have prepared for that impact.
Test, test and test again
The time to find problems is before you go live. Make sure you test potential exceptions. Time spent in good test design is seldom wasted.
Ensure you have trained people effectively
The time to find misunderstandings is before you go live.
Involve the people who will have to operate the systems
Make sure you understand the cultural and people impacts properly.
Set up a simple and effective measurement process
Your Key Performance Indicators should warn of underlying issues.
For further reading see our Guide to Revisiting the Business Case for ICT.